Jackson Burns

Personal Information

Technical Support Consultant, Tucson, AZ

Administered Active Directory domain, managing user accounts, permissions, and group policies
Oversaw and implemented cybersecurity protocols, including email threat monitoring and phishing prevention
Traveled between office locations to set up and maintain network infrastructure and firewalls
Managed and deployed enterprise software tools, including Salesforce and other domain-integrated systems
Provided daily technical support across teams, resolving hardware, software, and network issues
Worked directly with vendors to troubleshoot issues, coordinate services, and procure IT equipment and software

Technical Consultant, Tucson, AZ

Diagnosed and resolved hardware issues, including troubleshooting faulty components and performing repairs or replacements as needed
Supported a wide range of systems, including VPN, Office 365, Adobe, Outlook, Gmail, and printing services
Communicated technical concepts clearly and effectively to non-technical users, providing step-by-step guidance and troubleshooting support
Experience with Amazon AWS and Service-Now to effectively manage and escalate tickets
Trained new employees on the UA systems and how to deal with software and hardware issues
Recovered lost or corrupted data using software tools and data recovery techniques

Letter of Recommendation - PDF

BigTacToe - Play Game | Source Code
A passion project I worked on based off a game I like to play with friends: Ultimate Tic-Tac-Toe. Still a work in progress, but I have fun programming it.
Song Quotes - Releases | Source Code
Desktop app built with JavaFX to save and manage song quotes from your favorite artists.
TCI Client Fee Scheduler - Website | Source Code
Built for my role at TCI Wealth Advisors, this website calculates the billing schedule for clients of the firm.
C++ BlackJack - Source Code
Built for a Comparative Programming Languages class, the purpose of this program was to be able to learn a new language and create a program within a small timeframe. This program lets the user play blackjack as a console game.
Movies Graph - Website | Source Code
This website uses the d3 library to create graph visualizations based on an undirected movie dataset
Huffman Encoding - Source Code
This program enables you to encode a string to binary using the huffman encoding algorithm. This algorithm uses significantly less space than encoding every character as 8 bits.